ADA Notice
Title VI Notice
Attachment A
INTERURBAN TRANSIT AUTHORITY
Procedure to File a Complaint or Request Reasonable Modification Under the Americans with Disabilities Act (ADA)
If you believe you, or another person has been discriminated against under Title II and III of the American Disability Act of 1990 by INTERURBAN TRANSIT AUTHORITY or one of our employees, you can file a complaint, or alternatively, request reasonable modification, by mail, fax, or email at:
Phyllis Yff, ADA Coordinator
Interurban Transit Authority
P.O. Box 649, 100 Wiley Road, Douglas, MI 49406
Phone 269-857-1301
Fax 269-857-3403
pyff@saugatuckinteruban.org
Take the first step: Before filing your complaint or request, contact the INTERURBAN TRANSIT AUTHORITY ADA Coordinator to discuss your concerns. They can look into the issue and try to come up with an acceptable resolution to the situation.
You may file a complaint or request a reasonable modification in writing with INTERURBAN TRANSIT AUTHORITY using the following procedures:
1. File a written complaint with the INTERURBAN TRANSIT AUTHORITY as soon as possible, but no later than 180 calendar days after the alleged violation. Requests for reasonable modifications may be filed at any time.
2. The written complaint or modification request should be submitted by the grievant and/or their designee.
3. Alternative means of filing complaints and requesting modifications, such as a personal interview or a tape recording, will be made available upon request.
4. The written complaint or modification request should contain the information required by INTERURBAN TRANSIT AUTHORITY ADA Complaint and Reasonable Modification policy that is available upon request. Alternative formats and language translations for this document are available on request.
5. Explanation of approval or denial of reasonable modification requests will be made and sent to the requestor within seven calendar days of receipt.
6. Within 15 calendar days after receiving a complaint, INTERURBAN TRANSIT AUTHORITY will meet with the complainant to discuss the complaint and possible resolutions.
7. Within 15 calendar days of the meeting INTERURBAN TRANSIT AUTHORITY will respond in writing or another accessible format. The response will explain the position of INTERURBAN TRANSIT AUTHORITY and offer options for substantive resolution of the complaint.
8. If the response by the INTERURBAN TRANSIT AUTHORITY does not resolve the issue, the complainant and/or designee may appeal the decision within 15 calendar days to the Federal Transit Administration Office for Civil Rights
9. All written documents in the process will be retained by the INTERURBAN TRANSIT AUTHORITY for at least one year.